If you are not 100% satisfied you can return your SmokeTip Kit for any reason within 30 days of purchase. Since Cartridges are a consumable item, they can be returned or exchanged only if unopened and the foil seal has not been broken in the complete refill pack.

For returns or exchanges you MUST obtain an RMA number by creating a return/exchange request at help.smoketip.com.

You will receive a full refund (less cartridges) within 5 business days upon receipt. Your purchase MUST be made on our website to receive a refund.

If additional items (paid or free) are included with your SmokeTip Kit the complete package must be returned - this includes additional refill cartridges. While evaluating our product please be sure to not open additional sealed packs of cartridges - if they are used they cannot be returned and cannot be refunded. This includes, but not limited to, any promotional item(s).

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